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Shipping policy

Shipping Policy

Processing & Production Times

Because each piece is prepared with care to ensure gallery-quality results:

  • Fine Art Prints: Printed to order to maintain strict limited-edition quality. Please allow [Insert Number, e.g., 3–5] business days for production and packaging before shipment.

  • Original Artwork & Commissions: Packaged and dispatched within [Insert Number, e.g., 5–7] business days.

You will receive a tracking confirmation email as soon as your order has shipped.

Shipping Rates & Delivery

We ship via USPS with automated live rates calculated at checkout based on the weight, dimensions, and destination of your order.

1. Domestic (Australia)

  • Standard Shipping: Calculated at checkout via USPS.

  • Estimated Delivery: Typically [Insert e.g., 3–7] business days after dispatch.

2. International Shipping

We are pleased to ship artwork worldwide!

  • Calculated Rates: Live international rates are displayed at checkout.

  • Estimated Delivery: Typically [Insert e.g., 7–21] business days, depending on destination and local customs processing.

Customs, Duties & Taxes:

International orders may be subject to import duties, taxes, or handling fees levied by your destination country. These charges are the customer’s responsibility.

Packaging & Protection

All artwork is carefully packaged to ensure safe delivery:

  • A4 & A3 Prints: Shipped flat in rigid, heavy-duty protective mailers.

  • A2 Prints: Safely rolled and shipped in sturdy protective mailing tubes.

  • Originals: Custom-wrapped in archival glassine paper, bubble wrap, and heavy-duty box packaging.

Order Tracking

Once your package is handed to the carrier, you will receive an email notification containing a USPS tracking link. Please allow up to 24–48 hours for tracking details to update.

Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your package arrives damaged, please email us within 48 hours of delivery at [Insert Your Contact Email] with clear photos of both the damaged packaging and the artwork. We will work quickly to arrange a replacement.

  • Incorrect Address: Please double-check your shipping address during checkout. We cannot be held responsible for packages delivered to an incorrectly provided address.